JOBS

Location: Paarl

Purpose: The purpose is to manage the daily controls and outcomes based for success of the Contact Centre, by providing unique customer service in line with SA logistics objectives. This includes execution of budgeted/planned
targets (quantity, cost, quality and time), to follow on and progress in efficiency and productivity year on year within performance and measured Customer Satisfaction.

Minimum Requirements:

• Grade 12 qualification
• 1-2 years’ experience in Call Centre
• 1-2 years client service experience

Skills Required:

• Sound business acumen
• Computer literate (i.e. Outlook and Excel)
• Ability to be effective and selling products and services
• Ability to analyze problems, make correct judgments/decision and think strategically
• Ability to take initiative and display persistence
• Interpersonal and sound written and verbal communication skills
• Ability to build relationships with internal and external stakeholders
• Sound planning, organizing skills

Job Summary:

• Minimize lost sales and wasteful delivery expenditure by capturing orders accurately and within set time frames on SAP and online system
• Efficient and accurate order placement using all available channels (Email, CIM and Inbound calls) while ensuring excellent customer service by reducing call waiting time and dropped calls
• Develop an effective working relationship with managers, colleagues and the sales team
• Build good relationships with customers, ensure the customers are valued and receive effective courteous response with every interaction
• Willing to do any reasonable task and be multi-skilled

Preference will be given to suitably qualified candidates from underrepresented groups aligned with our Employment Equity Plan.

For external applications, please email your CV to recruitment@kwv.co.za

Closing date for applications: 20 July 2026

Should you not hear from us within one month of the closing date of the advert, kindly regard your application to have been unsuccessful.

Please note that any personal information that you shared will be used for the purposes of applying for a role with KWV as advertised above. This information may be shared with authorised Warshay Investments (Pty) Ltd (“KWV”) representatives (internal and contracted external parties) as equired. Should you have any questions related to how we process your personal information, please refer to the privacy policy.