Warshay Investments (Pty) Ltd (“KWV”) and its affiliates provide this internet web site (“Web Site”). Your use of this Web Site is subject to the following terms and conditions that KWV may revise from time to time. By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, you may not use the Web Site. Use of Proprietary Information on this Web Site KWV maintains this Web Site for your personal information and education. You may download or print the Proprietary Information on this Web Site for your own non-commercial, educational, private or domestic use only, provided you do not delete or change any copyright, trademark, or other proprietary notices, or distort, mutilate or otherwise modify the Proprietary Information in a manner that may be prejudicial to KWV. You should assume that everything you see or read on the Web Site (such as images, brand presentations, photographs, illustrations, icons, texts, video clips, written and other Proprietary Information) is copyrighted and protected under treaty provisions and world-wide copyright laws, unless otherwise noted, and is KWV’s property (“KWV’s Proprietary Information”). You may not sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, report or otherwise use any KWV Proprietary Information in any way for any public or commercial purpose. Furthermore, you may not use or display KWV’s Proprietary Information on any other web site or in a networked computer environment for any purpose. If you violate any of these terms, your permission to use KWV’s Proprietary Information will automatically terminate and you must immediately destroy any copies you have made of KWV’s Proprietary Information. Any unauthorised use of KWV’s Proprietary Information by you may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Free Shipping Policy Free delivery is not applicable to Ambassadors, Members, Wine Club Members or Staff Return & Refund Policy We guarantee the quality of the products we produce, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact the KWV Shop at sales@kwv.co.za

You may return unopened products within 7 days of delivery for a full refund if the return is a result of our error (eg you received an incorrect or defective product), or you received damaged goods.
Please note: wine is a perishable. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. KWV is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.. 
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days). But in many cases you will receive a refund sooner.
Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by electronic funds transfer.  Your Submissions or Communications Any communication or material you transmit to the Web Site by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary by KWV. By posting communications to the Web Site, you automatically grant KWV a royalty-free, perpetual, irrevocable non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything you transmit or post may be used by KWV or licensed to others by KWV for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information. Privacy KWV analyses aggregate and non-personally identifiable data relating to usage of this site. A geographical analysis of visitors and browsers to this site is made known to KWV. We may use your E-mail address submitted in connection with your messages or communications and other contact information which was submitted by you in order to communicate with you. Disclaimer The information on this site is intended for general information purposes only and is not intended to serve as financial or other advice. Whilst KWV tries to ensure that the information on this site is accurate and complete, KWV shall not be held responsible for any eventualities arising from the use of this information. Your use of the Web Site is at your own risk. KWV does not warrant or represent that KWV’s Proprietary Information is accurate, error-free, truthful or reliable or that your use of KWV’s Proprietary Information will not infringe rights of third parties. KWV does not warrant that the functional aspects of the Web Site will be error free or that this Web Site or the server that makes it available is free of viruses or other harmful components. If your use of this Web Site or KWV’s Proprietary Information results in the need for servicing or replacing property, material, equipment or data, KWV is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you “AS IS” and “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. KWV makes no warranties about the accuracy, reliability, completeness, or timeliness of the KWV Proprietary Information, software text, graphics, and links, or about results to be obtained from using the Web Site. Trademark Notice The trademarks, brands, logos and service marks that you see on this site are the property of KWV or its affiliates or are licensed to the KWV group of companies by third parties. Nothing contained on the Web Site should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademark displayed on this Web Site without the written permission of KWV or third party who owns the trademark. Your misuse of any trademark displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited. Copyright Notice All contents of this Web Site are subject to copyright protection and reproduction of the content, or any part thereof, is prohibited without prior written consent from KWV. To apply for such consent, you may contact: prince@kwv.co.za. Links On this site you may be offered links to other sites operated by parties other than KWV. The inclusion of any link to such sites does not imply endorsement by KWV of the sites or the services or products offered on such sites. KWV has not reviewed all of the sites linked to this Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Your linking to any other off-site pages or other sites is at your own risk. You may not establish a link to this Web Site from a third party site, without prior written consent from KWV. To apply for such consent, you may contact: prince@kwv.co.za Limitation of Liability Under no circumstances whatsoever shall KWV be liable for any loss arising out of or in connection with the use of information available from this Web Site whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise. Enforceability If any of the foregoing is not fully enforceable for any reason, the remainder shall nonetheless continue to apply. Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of South Africa in respect of any disputes arising in connection with your use of this Web Site, or these terms and conditions or any matter related to or in connection therewith. General Provisions Unless otherwise specified, the information and Proprietary Information in this site are presented solely for informational purposes. KWV makes no representation that KWV’s Proprietary Information is appropriate or available for use in every country of the world. You use this Web Site at your own risk and are responsible for compliance with applicable local laws, keeping in mind that access to KWV’s Proprietary Information may not be legal by certain persons or in certain countries. Any cause of action you may have with respect to this Web Site must be commenced within three years after the claim or cause of action arises or such claim or cause of action is barred. The waiver by KWV of a breach of any provision of this Agreement will not be interpreted as a waiver of any other or subsequent breach. KWV does not enter into contracts via e-mail, nor verbally and personnel are not authorized to do so. KWV contracts must be paper-based versions signed in person by someone duely authorised by KWV Ltd’s Board to do so.

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